Refund policy
Return and Refund Policy
Effective Date: 26 August 2026
At VC Gifts – From the Land of Krishna, Vrindavan, we want you to be happy with your purchase. We take reasonable care in selecting, checking, packing, and dispatching our products.
If you receive a wrong, damaged, defective, incomplete, or materially different product, please contact us so that we can review the issue and provide an appropriate resolution.
1. Return and Replacement Eligibility
You may request a return, replacement, exchange, or refund where applicable if:
For eligible issues, please contact us through our Contact Us page within 7 days of delivery.
Damage During Transit
Any damage that appears to have occurred during transportation must be reported within 48 hours of delivery.
For damaged packages, please retain the original packaging and shipping label until the issue has been resolved.
2. How to Request a Return or Exchange
To request a return, replacement, exchange, or refund, please provide:
We may request additional information or photographs to assess the condition of the product and determine the appropriate resolution.
Please do not send a product back without receiving return instructions or approval from VC Gifts.
3. Condition of Returned Products
Unless the return is due to a verified wrong, damaged, defective, or incorrect product, eligible products must be:
Products that do not meet these conditions may be refused for return or may be subject to an appropriate adjustment, to the extent permitted by applicable law.
4. Wrong, Damaged, or Defective Products
If VC Gifts verifies that you received a wrong, damaged, defective, or materially incorrect product, we may provide one of the following, as appropriate:
The resolution will depend on product availability, the nature of the issue, and applicable circumstances.
Where the issue is verified as being caused by VC Gifts or damage during transit, VC Gifts will generally bear the applicable return or replacement shipping cost.
5. Change of Mind or Unwanted Products
Where a product is eligible for return and the return is requested because you:
the return may be accepted subject to product eligibility and condition.
In such cases:
Certain products cannot be returned because of their nature, hygiene requirements, perishability, or other applicable restrictions.
6. Non-Returnable and Non-Exchangeable Products
The following products cannot be returned or exchanged once opened, used, or unsealed, unless required by applicable law or the product is received damaged, defective, or incorrect:
Additional product-specific return restrictions may be mentioned on the relevant product page.
7. Handmade and Natural Product Variations
Many VC Gifts products are handmade or made from natural materials.
Minor variations in:
may occur due to the nature of the materials or manufacturing process.
Such normal variations do not generally constitute a defect where the product substantially matches its description.
8. Return Inspection
Once an approved return is received, the product may be inspected to verify the reported issue and its eligibility for return or refund.
Approval of a return request does not automatically guarantee a refund. The final resolution will be determined after the returned product is received and inspected, subject to applicable law.
If the returned product does not meet the applicable return conditions, we may reject the return or contact you regarding the available options.
9. Refunds
Once a return has been approved and the refund is confirmed, the refund will generally be initiated within 5–7 business days.
Refunds will normally be made to the original payment method, subject to the payment provider's processing timelines.
The time taken for the refunded amount to appear in your bank account, card, UPI account, or other payment method may vary depending on the relevant financial institution or payment provider.
10. Shipping Charges and Refunds
Original shipping charges are generally non-refundable.
However, where a return, replacement, or refund is approved because of a verified wrong, damaged, defective, or incorrect product supplied by VC Gifts, the applicable shipping charges may be refunded or borne by VC Gifts, as appropriate.
For customer-initiated returns due to change of mind or similar reasons, return shipping charges are generally the responsibility of the customer.
11. Order Cancellation
Cancellation requests can generally be accepted only before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process after delivery.
If an eligible cancellation is approved before dispatch, the applicable refund will be initiated to the original payment method.
12. Returned or Undelivered Orders
If an order is returned to VC Gifts because of:
additional shipping charges may apply if the customer requests re-shipping.
Refunds for returned orders, where applicable, will be subject to the relevant circumstances and applicable deductions, including shipping costs where permitted.
13. Missing Items
If an item is missing from your package, please contact us through our Contact Us page within 48 hours of delivery.
Please provide your order number along with photographs of the package, shipping label, packaging, and the items received.
We may review packing and shipment records before providing an appropriate resolution.
14. Free Gifts and Promotional Items
If an order includes a free gift or promotional item and the order is returned, exchanged, or refunded, VC Gifts may require the free gift or promotional item to be returned along with the purchased product.
If the promotional item is not returned where required, its applicable value may be deducted from the refund, to the extent permitted by applicable law.
15. Contact Us
To request a return, replacement, exchange, cancellation, or refund, please contact VC Gifts through our Contact Us page.
Please include your order number, registered mobile number or email address, product name, and reason for your request so that we can assist you efficiently.
VC Gifts
From the Land of Krishna, Vrindavan
Operated/Marketed by: Touchstone Foundation Vrindavan
