Shipping policy
Shipping Policy
Effective Date: 26 August 2026
Thank you for shopping with VC Gifts – From the Land of Krishna, Vrindavan.
We carefully pack and dispatch our devotional gifts, spiritual products, décor, brassware, fragrances, books, and other products so that they reach you safely.
1. Order Processing
Orders are generally processed and dispatched within 1–3 business days after successful payment confirmation.
Orders placed on Sundays, public holidays, or during high-demand periods such as festivals, special occasions, and promotional campaigns may require additional processing time.
In case of any significant delay in processing your order, we will make reasonable efforts to communicate the same using the contact details provided by you.
2. Shipping Charges
Applicable shipping charges and available delivery options will be displayed at checkout before you complete your purchase.
From time to time, VC Gifts may offer free or discounted shipping based on order value, promotional campaigns, product categories, location, or other applicable conditions.
Any free-shipping offer will be subject to the terms and conditions communicated with that offer.
3. Delivery Timelines
Estimated delivery timelines are displayed at checkout or communicated after dispatch, wherever applicable.
Delivery times may vary depending on:
Delivery timelines are estimates and are not guaranteed delivery dates.
4. Order Tracking
Once your order has been dispatched, tracking information will be shared through the email address, mobile number, WhatsApp, SMS, or other contact details provided at the time of purchase, where applicable.
After dispatch, it may take approximately 24–48 hours for the tracking information to become active or show movement in the courier system.
If the tracking information does not update for an extended period, please contact us through our Contact Us page with your order number.
5. Delivery Address
Please carefully verify your:
before placing your order.
VC Gifts is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated address or contact information provided by the customer.
If you need to change your delivery address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.
6. Delivery Attempts
Courier partners may make multiple delivery attempts depending on their operational policies.
Please ensure that someone is available to receive the package at the delivery address.
VC Gifts is not responsible for delivery failure caused by:
If an order is returned to VC Gifts after unsuccessful delivery attempts, the customer may be required to pay applicable re-shipping charges before the order is dispatched again.
7. Remote and Difficult-to-Service Locations
Some locations may have limited courier availability or may require additional delivery time.
If additional shipping charges are applicable due to a particular location, we may contact the customer before dispatch.
8. Damaged, Incorrect, or Missing Items
We take reasonable care while packing every order. However, if your parcel arrives damaged, contains an incorrect item, or appears to be incomplete, please contact us through our Contact Us page within 48 hours of delivery.
To help us investigate and resolve the issue quickly, please provide:
For visibly damaged packages, we recommend recording an unboxing video from the moment the package is opened.
Claims submitted after the specified period may be difficult to investigate and may not be eligible for resolution.
9. Product Packaging
VC Gifts makes reasonable efforts to ensure that products are securely packed before dispatch.
Packaging may vary depending on the product type, size, fragility, and courier requirements.
Minor variations or marks on external packaging caused during transportation do not necessarily indicate damage to the product.
10. Delays Beyond Our Control
VC Gifts will make reasonable efforts to dispatch and deliver orders within the estimated timelines.
However, we are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
We will provide reasonable assistance in coordinating with the courier wherever possible.
11. Cancellation and Returns
Shipping and delivery are also subject to our applicable Cancellation, Return, Refund, and Exchange Policy.
Please review the relevant policy before placing an order.
If an order has already been dispatched, cancellation may not be possible.
12. Contact Us
If you have any questions regarding shipping, delivery, tracking, or an order that has not arrived, please contact VC Gifts through our Contact Us page.
When contacting us, please provide your order number and the mobile number or email address used while placing the order so that we can assist you efficiently.
VC Gifts
From the Land of Krishna, Vrindavan
Operated/Marketed by: Touchstone Foundation Vrindavan
